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How do I order a treat box?

Ordering is easy! Browse our treat box themes, select your desired size and flavors and add them to your cart. Follow the checkout process and we’ll take care of the rest!

Can I create a custom treat box for a special occasion?

While we don’t offer fully custom designs, you can mix and match flavors and include a personalized note with your order. We regularly introduce new treat box themes, so be sure to sign up for our newsletter to stay updated on our latest releases!

I’m sending a gift. Do you include prices in the box?

Nope! Don’t worry—we’ve got you covered. We never include prices in gift orders because we’re gifting pros. 😊

Where do you get your treat box items from?

We source items like stickers, keychains, jewelry, and assorted snacks through Faire, a wholesale marketplace known for its unique merchandise. We proudly support other U.S.-based small businesses by selecting products exclusively from these suppliers. To learn more, click here.

What comes in a treat box?

Each treat box includes 6 to 8 delicious Gardella’s Goodies cookies (depending on the size you order), along with fun extras like stickers, assorted snacks, keychains, and jewelry that match the box’s theme. Explore all our treat box options!

Do you offer treat boxes for specific themes and seasonal occasions?

Absolutely! We offer themed boxes year-round, such as the Birthday Box, Bride Box, and Swiftie Box. Additionally, we release new designs throughout the year to celebrate holidays and pop culture moments. To stay updated and be the first to know about new releases, sign up for our newsletter [here]!

Treat Box Care Instructions

For the best taste and freshness, store the cookies from your treat box in a cool, dry place. Keep them sealed in their original packaging until you're ready to enjoy. Our cookies are best savored within 10–14 days of arrival.

How do I order a cookie box or Brooklyn Ball box?

Ordering is easy! Just browse our goodies, select your preferred size and flavors, and add them to your cart. Complete the checkout process, and we’ll handle the rest! Click here to explore our cookies, and click here to check out our Brooklyn Balls.

Can I choose the flavors in a cookie or Brooklyn Ball box?

Yes! You can pick from any of our Cookie Combos or Ball Bundles, or if you prefer just one flavor, you’re welcome to select that too.

What is a Brooklyn Ball?

Brooklyn Balls are decadent, overstuffed chocolate truffles filled with unique flavors like Oreo cheesecake, peanut butter crunch, and soft, velvety red velvet. Learn more here.

Cookie Care Instructions

For the best taste and freshness, store your cookies in a cool, dry place. Keep them sealed in their original packaging until you're ready to enjoy. Our cookies are best savored within 10–14 days of arrival.

Brooklyn Ball Care Instructions

Upon arrival, store your Brooklyn Balls in the refrigerator or freezer, depending on when you plan to enjoy them. They stay freshest in the fridge for up to one month. If you'd like to save them for longer (an unlikely scenario, we know!), simply freeze them and thaw for about 10 minutes before indulging.

How long do your cookies and Brooklyn Balls last?

Our cookies are best enjoyed within 10–14 days of arrival. Brooklyn Balls stay fresh for up to one month in the refrigerator or can be stored in the freezer for longer-term enjoyment.

Do Brooklyn Balls need to be refrigerated? 

Yes! For the best taste and texture, Brooklyn Balls are meant to be enjoyed cold.

Can I freeze your cookies or Brooklyn Balls for longer periods of time? 

Absolutely! Brooklyn Balls can be frozen for several months. When you’re ready to enjoy, just transfer them to the fridge for about 10 minutes to defrost.

Our cookies can also be stored in the freezer right in their packaging. To enjoy, preheat your oven to 325°F, place the cookies directly from the freezer onto a parchment-lined baking sheet, and warm for about 7 minutes. Let them cool slightly before indulging!

I have a food allergy. What can I eat?

All of our treats are made in a shared commercial kitchen that processes wheat, dairy, eggs, soy, sesame, peanuts, and tree nuts. You can find more detailed ingredient and allergen information for each product below in the following questions.

While we take precautions to minimize cross-contamination, we are not an allergy-free bakery. If you or your recipient has a severe allergy, please reach out to us with any questions or concerns.

Here’s a breakdown of our offerings:

• Cookies: All Brooklyn Balls, except for the Peanut Butter cookie, are nut-free. Please note all cookies are prepared in a facility that processes nuts.
• Brooklyn Balls: All Brooklyn Balls, except for the Peanut Butter Ball, are nut-free. Please note all Brooklyn Balls are prepared in a facility that processes nuts.

Your safety is our priority, so please don’t hesitate to contact us with any concerns!

What ingredients are in your cookies?

Chocolate Chip: Butter, Cake Flour, Eggs, Flour, Light Brown + White Sugar, Sea Salt, Baking Soda, Cornstarch, Vanilla Extract, Semi-Sweet Chocolate Chips

Peanut Butter: Butter, Cake Flour, Eggs, Flour, Light Brown + White Sugar, Peanut Butter, Sea Salt, Baking Soda, Cornstarch, Vanilla Extract, Reese's Cups

Cookie Monster: Butter, Cake Flour, Eggs, Flour, Light Brown + White Sugar, Sea Salt, Baking Soda, Cornstarch, Vanilla Extract, Semi-Sweet Chocolate Chunks, White Chocolate Chips, Oreo Cookies, Blue Dye

Confetti Cake: Butter, White Cake Mix, Flour, Eggs, White Chocolate Chips, Rainbow Sprinkles

Red Velvet: Butter, Red Velvet Cake Mix, Flour, Eggs, White Chocolate Chips

Triple Chocolate: Butter, Dark Chocolate Fudge Cake Mix, Eggs, Flour, Semi Sweet Chocolate Chips, Milk Chocolate Chips, Dark Chocolate Chips

What ingredients are in your Brooklyn Balls?

Peanut Butter Ball: Peanut Butter, Gluten-Free Rice Crisp Cereal, Powdered Sugar, Milk Chocolate Chips, Peanut Butter Chips, Coconut Oil

Oreo Cheesecake Ball: Oreo Cookies, Cream Cheese, Dark Chocolate Chips, White Chocolate Chips, Coconut Oil

Cookie Dough Ball: Butter, Cake Flour, Eggs, Flour, Light Brown + White Sugar, Sea Salt, Baking Soda, Cornstarch, Vanilla Extract, Semi-Sweet Chocolate Chips, Coconut Oil

Confetti Cake Ball: White Cake Mix, Eggs, Water, Vegetable Oil, Vanilla Icing, White Chocolate Chips, Rainbow Sprinkles, Coconut Oil

Are any of your products gluten-free?

At this time, we do not have gluten-free products available. As a small bakery, it can be challenging to source the specialty ingredients needed for gluten-free treats. We’re hoping to expand our offerings in the future, so stay tuned!

What’s the difference between nationwide shipping and local delivery on your site?

We offer nationwide shipping across the U.S., so you can share our goodies with anyone, anywhere! Local delivery is available for customers in the Finger Lakes area placing larger orders, such as for parties or events.

Do you ship your goodies anywhere in the US?

Yes! We offer nationwide shipping on all our products. Explore our offerings and start shopping.

How are the cookies and balls packaged for nationwide shipping?

All products are carefully wrapped in bubble wrap to ensure they arrive safely. Each cookie in a treat box or cookie box is individually wrapped for freshness. Brooklyn Ball boxes include a cold pack to keep your goodies cool during transit.

Do you offer same-day or rush delivery?

While we don’t offer same-day or rush delivery, we’re happy to work with you to plan the perfect timing for your order, so it arrives just when you need it. Please reach out with any specific timing questions, and we’ll do our best to help!

Do you accept returns?

Due to the perishable nature of our goodies, we cannot accept returns, and all treat boxes sales are final. If there’s an issue with your order, please contact us at gardellasgoodies@gmail.com. We’ll do our best to make it right and provide a refund if applicable.

Help! There was a problem with my order.

We’re here to help! Just reply to your order confirmation email or reach out to us at gardellasgoodies@gmail.com with the details, and we’ll take care of it.

Where is my order?

You’ll receive an email confirmation right after placing your order and another email with tracking information once it’s processed for shipment. If you don’t see the confirmation email, check your spam or junk folder and be sure to add gardellasgoodies@gmail.com to your safe senders list.

Do you offer local delivery?

Yes! We offer local delivery within the Finger Lakes area for larger orders, such as parties and special occasions. For more details, please click here.

How do I place an order for local delivery in the Finger Lakes?

Visit our Place a Party Order page, review the details, fill out the form. We’ll reach out shortly to finalize your order!

What areas do you deliver to in the Finger Lakes region?

We deliver to the areas surrounding Seneca Lake, Cayuga Lake, Keuka Lake, Owasco Lake, Skaneateles Lake, and Otisco Lake. Click here to view our delivery range map.

Is there a minimum order amount for local delivery?

Yes, we require one of the following minimums: 300 Brooklyn Balls, 200 cookies, or 10+ treat boxes (totaling $500 or more). For more details and delivery rates, please click here.

How far in advance of my event do I need to place my order?

We recommend placing your order at least 2 weeks before your event to ensure availability.

Is there any deposit required to secure my order?

Yes, a 50% deposit is required upfront at the time of booking. The remaining balance is due upon delivery.

What happens after I place my local delivery order? 

We’ll schedule a call to go over the delivery details and logistics. We can’t wait to hear all about your celebration!

What payment methods do you accept?

We accept Shop Pay, PayPal, Google Pay, Venmo, and all major credit cards for your convenience.

Are there any promotions or discounts currently running?

Absolutely! We’re always cooking up special deals. Click here to check out our Current Specials page and snag some sweet savings!

Is your packaging recyclable and sustainable?

Yes! We source our boxes from Arka, a company that uses environmentally friendly materials. All of their packaging is also 100% made in the U.S.

Can I place a wholesale order?

Absolutely! We love partnering with local businesses. Visit our Request Wholesale Info page and fill out the form. We’ll be in touch with more information shortly!

Can I buy your products in stores?

Yes! We're proud to have our goodies available at various retail locations throughout Ithaca and the Finger Lakes. Visit our Find Us in Stores page to find a store near you!

Do you have a physical location I can visit?

We don't have a physical storefront, but you can find us at local farmers markets and events. Check our Meet Us at Upcoming Events page for updates on where we'll be popping up next!